In order to give our guests greater comfort, we will offer the following revised terms and conditions below until the World Health Organisation declares the COVID-19 pandemic over. When the pandemic is declared over, any reservations made under these terms and conditions will be replaced by our standard terms and conditions.
COVID-19 CANCELLATION POLICY
We will offer a refund or credit should your trip be cancelled based on the following reasons:
- 1) The South African Government imposes a travel ban making it impossible for you to travel.
- 2) The Government in the your country of origin (or transit country) imposes a travel ban making it impossible for you to travel to South Africa.
- 3) We have to close operations due to COVID-19 reasons making it impossible for us to fulfil our obligation to deliver your trip. The Upmost Foundation's standard cancellation terms and conditions apply for any reason for cancellation not listed above.
Between Confirmation and 48 hours prior to arrival
100% refund of monies paid less the 15% deposit you paid which will be held as a credit for you to use on a future trip... or you can opt to credit the value of monies paid for future reservations.
Between 48 hours and arrival
100% credit to the value of monies paid for future reservations IMPORTANT: We still recommend you take out travel insurance with specific Covid-19 cancellation and curtailment provisions which is now available from many reputable providers.
Booking terms:
- To secure and confirm a reservation, a $995 deposit is required.
- Full payment must be received 90 days prior to arrival date to secure the reservation, failing to remit your final payment may result in our lodge partner releasing and canceling your reservation without any refund of your deposit.
- All extra costs are to be settled directly by the guests on departure.