In order to give our guests greater comfort, we will offer the
following revised terms and conditions below until the World
Health Organisation declares the COVID-19 pandemic over. When
the pandemic is declared over, any reservations made under these
terms and conditions will be replaced by our standard terms and
conditions.
COVID-19 CANCELLATION POLICY
We will offer a refund or credit should your trip be cancelled
based on the following reasons:
-
1) The South African Government imposes a travel ban making it
impossible for you to travel.
-
2) The Government in the your country of origin (or transit
country) imposes a travel ban making it impossible for you to
travel to South Africa.
-
3) We have to close operations due to COVID-19 reasons making
it impossible for us to fulfil our obligation to deliver your
trip. The Upmost Foundation's standard cancellation terms and
conditions apply for any reason for cancellation not listed
above.
Between Confirmation and 48 hours prior to arrival
100% refund of monies paid less the 15% deposit you paid which
will be held as a credit for you to use on a future trip... or
you can opt to credit the value of monies paid for future
reservations.
Between 48 hours and arrival
100% credit to the value of monies paid for future reservations
IMPORTANT: We still recommend you take out travel insurance
with specific Covid-19 cancellation and curtailment provisions
which is now available from many reputable providers.
Booking terms:
-
To secure and confirm a reservation, a 15% deposit is
required. Deposits are calculated for the full duration of the
trip.
-
Full payment must be received 60 days prior to arrival date to
secure the reservation, failing to remit your final payment
may result in our lodge partner releasing and canceling your
reservation without any refund of your deposit.
-
All extra costs are to be settled directly by the guests on
departure.